When I sign up for web hosting, what will I receive?

You will receive an e-mail with complete information on how to access your site, detailed information on how to move an existing domain to our network, and you will also receive basic information on how to create new e-mail accounts.   If you require us to register a domain for you, you will need to fill out the following form:  Register Domain

It can take as long as 72-96 hours to point your domain to our network from another registrar.  Unfortunately, some can take longer than that.   This is not something within our control, rather it is due to many factors like your registrar's turn around time, your need to authorize the move, and the possible need for your old host to authorize the move as well.   If you use Parcom as your domain registrar the turn around time is much faster.

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How can I get the DNS information to move my domain?

For security, you must be a Parcom customer to receive this information.  Customers who sign up for hosting receive this information so they can update their domain registration information.   If the customer uses Parcom for domain registration, this is taken care of automatically. 

Does Parcom support Macintosh users?

Absolutely!   Parcom has a very large Macintosh user client base.   Although we do have a majority of PC users based on support statistics, but our knowledge base is growing slowly but surely for our Mac clients.  Some of this growth is due to helpful clients willing to help us make our Mac support be the best anywhere.

If your web publishing software supports standard FTP then you should have no problem.  (Practically every major web publishing software works with our network).

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Can I get a feature of the highest end plan but only want the entry level plan?

Many customers ask for this actually.   A common scenario is when a customer wants SSL (or the ability to have secure credit card transactions via a shopping cart) but say they do not need the space or the  other features of the highest level.    The customer typically tells Parcom they only need the "Space" of the entry level service.   The answer is no to this request because what typically is available on the higher level plans is more than just space, rather the resource allocation, the processing power, and everything associated with the higher end plans to accommodate such features.   How much space you use is completely irrelevant in other words.   Another example is the promise to use only very few e-mail accounts to request the use of the higher end features.  This too is not negotiable.   In short, if you need a particular function of a higher end plan you must sign up or upgrade to that plan.   Besides, our pricing and features set are so hard to match by any competitor too!

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Can I resell Parcom accounts?

Yes.  To be a reseller you must join the Parcom authorized reseller program to be able to resell any of our services.

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Do I get multiple accounts with the new plans?

Each plan holds one primary domain and a number of aliases as you require!   Your control panel ID, however, can hold an unlimited number of plans though!   To add more accounts simply follow the directions here: http://kb.parcom.net/article.aspx?id=10074      

Need greater flexibility with more than two accounts?  Then consider using our reseller system to allow you more control and ability to provision resources to any combination you desire!   You must be use the reseller system if you plan to resell or simply need more control.

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