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Contact Information

"Building lifelong business relationships one site at a time."

If you have a question please feel free to contact us via e-mail or through our service request forms.

Before contacting us, be sure to check if your question can be answered at one of the following areas first. This will help us keep our pricing low for you!

Frequently asked questions section - Common questions and answers.
Client Tutorials - Video tutorials for our current services.
Knowledge base - Answers to most of our client questions.
Parcom online community - Find free assistance from other Parcom clients. It is also a place to get the latest Parcom news.

Quick Links:

	Primary Contact Information and E-mail addresses
	Paying For Your Hosting Account
	Company Address
	Live Chat (Pilot Program)

Primary Contact Information and E-mail Addresses:

Contact us anytime via the following forms:

If you are an existing client seeking emergency support (7x24) please log into the control panel and follow the emergency request process instead.

Sorry, phone support is not available at this time. We provide fast electronic support to our customers and have been doing so for over 12 years to our wonderful clients. Parcom has had an overseas call center, but we felt that did not match our core business values. We are actively working to find a better more local solution in the very near future.

Sales Department	Billing Department	Customer Service
Contact options: Sales Request Form	Contact options: Billing Support Request Form	Contact options: Support Request Form
Details: For all pre-sales and non-Parcom customer questions and price quotations.	Details: For all Parcom customer accounting, upgrade requests, and billing questions only.	Details: This is for all Parcom customers who require technical support.

Abuse	Domain Registration	Employment
E-mail:	Support Request Form	Human Resources: Looking for employment opportunities and HR contact information? Click here.
Details: This is for any complaints regarding any spam or abuse originating from our network. This is not for Parcom clients receiving spam from outside Parcom.	Details: For all Parcom domain registrar questions. Domain information updates, transfers to Parcom, etc. (For Parcom domain registrar customers only.)	Details: For all employment opportunities at Parcom.

Paying For Your Hosting Account:

To protect the security of our clients we prefer you to use our secure forms for all billing transactions.

To make a payment for your hosting account, please refer to the instructions in your payment due notice. If you do not have a copy of your payment due notice, please send an e-mail to billing@parcom.net. For faster service, make sure to clearly specify your domain name and your inquiry in your message.

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Live Chat - Basic Technical Support and Pre-Sales - Not Billing:

This is for basic customer service and pre-sales inquiries.

This is a pilot program to evaluate live chat during business hours at Parcom. If this is an issue needing advanced engineer assistance please use the Support Request Form for fast results. Please have a ticket number ready if you are looking for status on your current issue.

Use the emergency request form located in the control panel for all urgent 7x24 issues.

For ALL billing inquiries please fill out our Billing Support Request Form for proper handling as our support and sales teams does not provide billing support for security reasons.

Company Information:

Primary Billing Mailing Address (Send checks here please):
Parcom Internet Services, Inc.
Attn: Billing Department
PO BOX 3198
Renton, WA 98056-3198
USA

Main Office (Not Datacenter):
Parcom Web Hosting
234 SW 43RD ST, STE 2MD Dept. WS
Renton, WA 98057

Parcom BBB Rating: A+

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